Privacy Policy

1. Introduction

TripBey ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our transportation services through the TripBey platform.

By using TripBey, you consent to the data practices described in this policy. We encourage you to read this Privacy Policy carefully to understand our views and practices regarding your personal data.

2. Information We Collect

We collect several types of information to provide and improve our services:

Personal Information

Full name and contact details
Email address and phone number
Profile information and preferences

Ride Information

Pick-up and drop-off locations
Ride history and preferences
Driver and vehicle information

Payment Information

Payment method details
Transaction history
Credit and billing information

Technical Information

Device information and IP address
App usage data and analytics
Location data (with permission)

3. How We Use Your Information

We use your data to provide, maintain, and improve our services, including:

Purpose	Description
Service Delivery	To facilitate rides, process payments, and provide customer support
Credit Services	To enable ride now, pay later functionality and manage credit limits
Safety & Security	To verify identities, ensure platform safety, and prevent fraud
Service Improvement	To analyze usage patterns and enhance user experience
Communication	To send service updates, security alerts, and support messages

4. Data Sharing & Disclosure

We may share your information in the following circumstances:

With Drivers: Necessary ride information (name, pickup location) is shared with your selected driver
Service Providers: With trusted partners who assist in payment processing, analytics, and customer support
Legal Requirements: When required by law, regulation, or legal process
Business Transfers: In connection with mergers, acquisitions, or sale of assets
With Your Consent: When you explicitly authorize us to share your information

5. Data Security

We Implement Robust Security Measures

We use industry-standard encryption, secure servers, and regular security assessments to protect your data from unauthorized access, alteration, or destruction.

6. Your Rights

You have the following rights regarding your personal data:

Right to Access

Request a copy of your personal data

Right to Correction

Update or correct inaccurate data

Right to Deletion

Request deletion of your personal data

Data Portability

Receive your data in a readable format

7. Delete Your Account

If you wish to delete your TripBey account and associated personal data, you can request deletion at any time through the following methods:

Email Request

Send email to:

tripbey@trixa.net

Subject: Delete My TripBey Account

Include your registered email address for verification

In-App Request

Through the app:

Go to Settings → Account
Select "Delete Account"
Follow the verification steps

Processing Time: Account deletion requests are processed within 30 days. Some data may be retained for legal or legitimate business purposes as required by law.

8. Policy Changes

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes through the app or via email and update the "Last Updated" date at the top of this policy.

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