Get in Touch with TripBey Support

We're here to help you with any questions, concerns, or feedback about our services. Our support team is ready to assist you.

Email Us Call Support

Contact Methods

Email Support

Send us an email for general inquiries, account issues, or detailed support requests.

tripbey@trixa.net
Response time: Within 24 hours

Phone Support

Call us for immediate assistance with urgent matters or real-time support.

+255 754 503 886
Mon-Fri: 8:00 AM - 6:00 PM EAT

Send us a Message

Frequently Asked Questions

You can reset your password through the TripBey app. Go to the login screen, tap "Forgot Password," and follow the instructions sent to your registered email address.

For payment issues, please contact our support team immediately. Have your transaction ID and ride details ready. We'll help resolve any payment disputes or failed transactions.

Credit limits are automatically reviewed based on your payment history and usage patterns. Maintain timely payments and regular usage to potentially qualify for higher limits.

We aim to respond to all emails within 24 hours and phone calls are answered during business hours. Urgent matters related to active rides are prioritized.

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Support Categories

Account Support

Password reset, profile updates, account verification, and login issues

Payment & Billing

Payment failures, billing disputes, refund requests, and credit services

Ride Support

Ride issues, driver concerns, safety reports, and service quality

Technical Support

App crashes, technical glitches, connectivity issues, and bug reports

Safety & Security

Safety concerns, incident reports, privacy issues, and data protection

Feedback & Suggestions

Feature requests, service improvements, and general feedback

Need Immediate Assistance?

Our support team is here to help you with any issues or questions.

Email Support Call +255 754 503 886