Get in Touch

We're here to help you with any questions, concerns, or feedback about our services.

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Contact Methods

Choose the best way to reach us

Email Support

Send us an email for general inquiries, account issues, or detailed support requests.

tripbey@trixa.net

Response within 24 hours

Phone Support

Call us for immediate assistance with urgent matters or real-time support.

+255 754 503 886

Mon-Fri: 8AM - 6PM EAT

Send us a Message

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Frequently Asked Questions

Quick answers to common questions

You can reset your password through the TripBey app. Go to the login screen, tap "Forgot Password," and follow the instructions sent to your registered email address.

For payment issues, please contact our support team immediately. Have your transaction ID and ride details ready. We'll help resolve any payment disputes or failed transactions.

Credit limits are automatically reviewed based on your payment history and usage patterns. Maintain timely payments and regular usage to potentially qualify for higher limits.

We aim to respond to all emails within 24 hours and phone calls are answered during business hours. Urgent matters related to active rides are prioritized.

Didn't find your answer?

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Support Categories

We can help with these topics

Account Support

Password reset, profile updates, verification

Payment & Billing

Payment failures, refunds, billing disputes

Ride Support

Ride issues, driver concerns, safety reports

Technical Support

App crashes, bugs, connectivity issues

Safety & Security

Safety concerns, privacy, data protection

Feedback

Feature requests, suggestions, general feedback

Need Immediate Assistance?

Our support team is here to help you.

Email Support +255 754 503 886